Client:
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A Leading US based Healthcare Services Provider.
Challenges:
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Customer did not have a strong team in-house to manage/enhance their
systems which needed constant change with their evolving business.
The Solution:
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Our Customer needed to focus their resources on internal projects and
liked our idea of providing the long term support and maintenance of their
Salesforce Orgs and peripheral systems.
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We could ramp up and down on needed resources more quickly.
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To start the program a nine person consultant team located in the India
supported the customers with their need to develop new applications and enhance
their business systems. This team was divided into 3 LOBs which we were
supporting. One shared Project Manager was overseeing all the teams and 1
shared Quality Assurance person was ensuring that the deliveries were flawless.
Benefits:
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All
three teams aligned to the respective LOB have delivered numerous projects
since the start of the program, ranging from simple configuration changes to
complex Development, Data migration and Integration projects.
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Each
Team has delivered at least 2-3 High complexity projects that were very
critical for Client Business.
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Additionally,
all the teams have delivered over 50 low and medium complexity projects for the
customer.
§
Our
people work as an extended team for the customer's IT team and they depend a
lot on us for providing valuable solutions to their everyday business problems.
§
Round
the clock availability of IT resources (with inclusion of Damco resources in a
different time zone) ensured that the production support issues (although a
very small number) were resolved quicker than ever.
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